During Alert Level 2, all services will be operational, and our showroom will be open. We will be implementing contact tracing measures to gather details of everyone who visits our showroom or workshop. Our online shop is also open and we are available to assist with your order over the phone. If you would like to view products, organise a virtual equipment demo, or discuss espresso setup options – please contact email@example.com or call (09) 307 2060 ext 2
The protection of our team, customers and delivery partners through high hygiene standards and safety measures is our utmost priority through this time.
what are we doing to ensure we comply
1.) From the 8th April, we have been accepting orders online via our website, firstname.lastname@example.org email or phone (09)307 2060. Our Showroom is open during Alert Level 2.
2.) We follow all appropriate public health measures when fulfilling orders (including but not limited to – 1 metre distancing, sanitising hands upon entry and exit, all work areas cleaned and surfaces sanitised between shifts.
3.) Delivery will be completed direct to customers via contactless delivery for machines via Owens Transport, and NZ couriers for parts orders. **Lead time – usually maximum will be 2 business days before dispatch. Pickup is now available.
other key differences to regular operations during this time
We require pre-payment (via bank transfer) in full for all purchases before we ship during alert level-3. Screenshot of bank transfer confirmation required before shipping.
We are now offering our usual customisations and installation options, and if you’re interested in personalising your machine or booking a service, we are happy to help your realise those plans via phone or email. If you require install or filtration for your machine, please get in touch.
We’ve have been experiencing high demand for certain items over recent weeks – in some cases this has caused a pressure on our ability also to supply certain items. We appreciate your understanding during this time.