service, support & warranty | La Marzocco Home New Zealand

service, support & warranty

warranty

From the beginning, our mission at La Marzocco Home has been to create an uncompromised espresso experience for the home barista through professional equipment and education. We stand behind the products we sell and want to make sure that your experience with La Marzocco is exceptional. If you ever have any problems with the items you purchased from us, we are here to help.

warranty activation

We recommend activating your machine’s warranty at the point of purchase. Having your machine’s details on record streamlines your service with us and makes sure you’ll get your machine back home brewing coffees even quicker.

WARRANTY ACTIVATION

Tips: Make sure you have your proof of purchase on hand and your machine’s serial number. You can find your machine’s serial number on the machines data plate which is located on the right side of the Linea Mini and on the left side of the GS3.

warranty claim

Complete the form below to submit a warranty claim. Click here to read the full warranty claim document.  If you have any questions about how to fill out this form please email us at home.nz@lamarzocco.com.

CLAIM FORM

Tips: Make sure you have relevant images of the defect in question to upload with your warranty claim. We accept .jpeg file formats.

 

what this warranty relates to

This warranty relates to any non-consumable parts, provided the machinery has been installed according to our pre-install specifications. The warranty does not include breakdowns due to inadequate cleaning or incorrect operation. Consumable parts not covered include group head gaskets, diffusion screens, filter baskets, o-rings, grinder burrs and bean hoppers.

use proper water in your machine

Make sure you are using the appropriate filtered or treated water in your espresso machine. Failure to do so could result in the voiding of your warranty.  Click here to learn more about water requirements for your espresso machine. If you need any advice, feel free to reach out to us at home.nz@lamarzocco.com

 

duration of warranty

This warranty is valid for a period of twelve (12) months from the date of purchase from La Marzocco Home. Make sure to keep a copy of your proof of purchase.

what la marzocco home will do to honour the warranty

We will replace the faulty part, including postage back to you. If you aren’t sure if something is covered by our warranty please contact us. We will help you determine if your issue is covered and advise of the steps needed to complete this process. Please ensure you have your date of purchase/invoice number and serial number when contacting us for ease of process.


machine service and maintenance

We have a team of La Marzocco Certified Technicians at our Auckland workshop as well as a network of trusted technical partners throughout New Zealand who are available to assist you with annual service, preventative maintenance and technical support.

annual machine service

For an espresso machine used in a domestic setting, we recommend that your machine is booked in for a service annually and your grinder every 2 years. We provide servicing for all of our machines across the country and machines can be dropped off to our Auckland Workshop or we can arrange on-site service for an additional travel fee.  Fill out the form below or give us a call at (09) 307 2060.

service your linea mini, gs3 or coffee grinder

BOOK A SERVICE

we are here to help. ask our technicians a question.

TECHNICAL ENQUIRY


manuals & technical information

Below you will find resources to help you set up, maintain and troubleshoot your machine.