la marzocco home Warranty

warranty and support page
From the beginning, our mission at La Marzocco Home has been to create an uncompromised espresso experience for the home barista through professional equipment and education.
warranty

We stand behind the products we sell and want to make sure that your experience with La Marzocco is exceptional. If you ever have any problems with the items you purchased from us, we are here to help.

We recommend activating your machine’s warranty at the point of purchase. Having your machine’s details on record streamlines your service with us and makes sure you’ll get your machine back home brewing coffees even quicker.

Register Your Warranty

Parts (Non-consumable): 24 months from the date of dispatch.

Labour: Labour is covered for the first 12 months following purchase.

Labour cap:  Coverage is limited to a maximum of 2 hours per callout

Travel: Includes 1 hour of return travel per service visit

Pico Grinder: This is a return to base warranty which includes the first 30mins of labour

Warranty activation: Required at the time of purchase via lamarzoccohome.com/warranty.

Travel allowance: The first 100 km are free of charge, thereafter charges at a rate of $2.00 per kilometre is chargeable.

Parking & tolls: Not covered by warranty and charged at cost where applicable.

Consumable items (such as gaskets, seals, and water filters).

La Marzocco will not cover the cost of repairing damage or problems caused by misuse or abuse of the machine and ancillary equipment, failure to provide water, power or waste services, or failure to operate or clean the machine as per LMNZ written instructions and/or the user manual

Work carried out by third-party or unauthorised technicians — in these cases, installation and service issues remain the responsibility of the installer. This means not approved by La Marzocco due to lack of competency, unregistered electrical workers, or use of non-genuine parts.

This warranty is offered in addition to your rights under the New Zealand Consumer Guarantees Act 1993. Nothing in this warranty limits or excludes those rights. Depending on the circumstances, you may be entitled to additional remedies under the Act, including repair, replacement, or refund.