la marzocco home Warranty

warranty and support page
From the beginning, our mission at La Marzocco Home has been to create an uncompromised espresso experience for the home barista through professional equipment and education.
warranty

We stand behind the products we sell and want to make sure that your experience with La Marzocco is exceptional. If you ever have any problems with the items you purchased from us, we are here to help.

We recommend activating your machine’s warranty at the point of purchase. Having your machine’s details on record streamlines your service with us and makes sure you’ll get your machine back home brewing coffees even quicker.

Register Your Warranty

Tips: Make sure you have your proof of purchase on hand and your machine’s serial number. You can find your machine’s serial number on the machines data plate which is located on the right side of the Linea Mini and on the left side of the GS3.

Complete the form below to submit a warranty claim. Click here to read the full warranty claim document.  If you have any questions about how to fill out this form please contact us.

Make sure you have relevant images of the defect in question to upload with your warranty claim. We accept .jpeg file formats.

Warranty Claim Form

This warranty is valid for a period of twenty-four (24) months from the date of purchase from La Marzocco Home. Make sure to keep a copy of your proof of purchase.

This warranty relates to any non-consumable parts, provided the machinery has been installed according to our pre-install specifications. The warranty does not include breakdowns due to inadequate cleaning or incorrect operation. Consumable parts not covered include group head gaskets, diffusion screens, filter baskets, o-rings, grinder burrs and bean hoppers.

We will arrange repair of your machine either ourselves or through one of our trusted technical partners. In the rare case that your machine can not be repaired locally, we will arrange shipping* to our workshop in Parnell (*charges may apply). For all warranty related queries please get in touch here.

Make sure you are using the appropriate filtered or treated water in your espresso machine. Failure to do so could result in the voiding of your warranty.

When it comes to espresso, water quality is crucial, and not only to how good your coffee will taste.  The wrong water could cause your machine to breakdown, lead to higher maintenance costs, and shorten its lifespan.

What is “the wrong water”?  Well, it comes down to its mineral content and chemistry, which can vary massively depending on your location and water source. Generally, mains supply water in New Zealand is 100% safe to drink, and tastes pretty good, but that alone doesn’t make it ok to use in your espresso machine. Water with too much mineral content is very likely to deposit limescale, which will inevitably cause problems – usually a blockage, and probably a repair bill.

At the other end of the spectrum, water with low mineral content, low pH, or high chloride content can be so corrosive (at high temperature and pressure) that it rapidly degrades components inside the machine. Water that is very pure, like distilled or rainwater, has this corrosive effect, and sometimes won’t work with the machine’s sensors, in which case it won’t fill or heat up.

Surprisingly, even water from common drinking-water filters is often unsuitable, as they have little effect on the mineral content or underlying chemistry – happily, many espresso-machine-specific filtration and treatment products do exist, the key is choosing the right one for your particular source, which leads us to testing.

 Please don’t hesitate to contact us for help, we have many good water solutions, and we’re happy to guide you.

WATER CALCULATOR

We are always looking for ways to improve our service to you. If something has gone wrong, we want to know.

Please send an email to info.nz@lamarzocco.com and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand the issue you are experiencing, please attach them to the email.

When you report an issue to us, we will:

    • acknowledge your message within 1-2 working days

    • gather and evaluate information about your issue

    • respond to you within 20 working days.

If we cannot agree on how to resolve the issue you are experiencing, you can contact Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

    • by calling 0800 347 257

    • by emailing complaints@fscl.org.nz

    • through FSCL’s website: www.fscl.org.nz

    • writing to: FSCL

PO Box 5967

WELLINGTON 6011

FSCL - Financial Services Complaints LTD